Privacy Policy

Last updated: 12 October 2026

Hiko-Wai Limited trading as Hiko-Wai Solutions (“Hiko-Wai Solutions”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and share your personal information in line with the Privacy Act 2020.

By using our website, submitting an enquiry or responding to our advertising, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

1.1 We may collect the following personal information:

  • Your name, phone number and email address

  • Your property address and details about your property

  • The services you are interested in and any details you share in your enquiry

  • Information about your tenancy or property management arrangements, where relevant

  • Photos and notes taken during assessments or work at your property

  • Payment and invoicing details

  • Records of our communications with you

1.2 We may also collect technical information when you visit our website, such as your IP address, browser type, device information, pages visited and how you arrived at our site.

2. How We Collect Your Information

2.1 We collect personal information directly from you when you:

  • Fill in a form on our website

  • Call, email or message us

  • Book a service or request a quote

  • Interact with us on social media

2.2 We also collect personal information through our advertising, including:

  • Meta (Facebook and Instagram) Lead Ads: When you submit a lead form on Facebook or Instagram, Meta shares the details you provide with us, such as your name, phone number, email address and any answers to form questions.

  • Google Ads Lead Forms: When you submit a lead form through a Google ad, Google shares the details you provide with us.

2.3 We may collect information from third parties such as property managers, landlords or tenants where they request services on your behalf or need to arrange access to a property.

2.4 We use cookies and similar tracking technologies on our website (see clause 7).

3. How We Use Your Information

3.1 We use your personal information to:

  • Respond to your enquiries and provide quotes

  • Schedule, deliver and follow up on our services

  • Prepare Healthy Homes assessment reports and job records

  • Issue invoices and process payments

  • Provide electrical certification and warranty information

  • Contact you about your enquiry or job by phone, email or text

  • Improve our website, services and advertising

  • Send you marketing communications, where you have agreed to receive them

  • Meet our legal and regulatory obligations

3.2 We will only use your information for the purpose it was collected, or a directly related purpose, unless you agree otherwise or the law allows it.

4. Marketing Communications

4.1 If you have agreed to receive marketing from us, we may send you updates, offers or service reminders.

4.2 You can opt out at any time by using the unsubscribe link in our emails, replying “STOP” to our texts, or contacting us directly.

4.3 We comply with the Unsolicited Electronic Messages Act 2007.

5. Sharing Your Information

5.1 We do not sell your personal information.

5.2 We may share your information with:

  • Our staff and contractors who need it to deliver our services

  • Landlords, property managers or tenants where needed to arrange access or complete work

  • Suppliers and manufacturers, for example to register a heat pump warranty

  • Regulators or authorities where required by law, including for electrical certification

  • Service providers that help us run our business, such as website hosting, email, CRM, accounting and advertising platforms

5.3 We require these parties to protect your information and only use it for the purpose we provide it.

6. Overseas Storage and Processing

6.1 Some of the service providers we use, including Meta, Google and our website platform Squarespace, may store or process your information outside New Zealand, including in the United States and other countries.

6.2 We take reasonable steps to ensure these providers are subject to privacy protections comparable to those in New Zealand, as required by the Privacy Act 2020.

7. Cookies, Pixels and Analytics

7.1 Our website uses cookies and tracking technologies, which may include:

  • Meta Pixel: to measure the effectiveness of our Facebook and Instagram ads and show relevant ads to people who have visited our website

  • Google Analytics and Google Ads tags: to understand how visitors use our website and measure our Google Ads performance

7.2 These tools may collect information such as your IP address, device details and browsing activity on our website. This information is also subject to Meta’s and Google’s own privacy policies.

7.3 You can manage or disable cookies through your browser settings, and adjust your ad preferences through your Meta and Google account settings. Disabling cookies may affect how our website works.

8. Storage and Security

8.1 We take reasonable steps to protect your personal information from loss, misuse and unauthorised access, modification or disclosure.

8.2 We keep your information only for as long as needed for the purposes it was collected, or as required by law, such as for tax, electrical certification or warranty records.

8.3 If a privacy breach occurs that is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as required by law.

9. Accessing and Correcting Your Information

9.1 You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is wrong.

9.2 To make a request, contact us using the details below. We will respond within 20 working days.

10. Third-Party Websites

10.1 Our website may contain links to other websites, including social media platforms. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

11.1 We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Complaints

12.1 If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.

12.2 If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.

13. Contact Us

Privacy Officer: Junior Tilialo
Business: Hiko-Wai Solutions
Phone: 027 493 3140
Email: info@hikowaisolutions.co.nz
Address: 52 Wayside Road, Te Kauwhata 3782